Warranty - Doors
Lifetime Non-Prorated Limited Warranty
is to certify that all windows manufactured by Seymour Windows Ltd. are fully
warranted against defects in material or workmanship under normal use for as
long as you own and reside in the home in which the windows were installed.
This warranty is intended to cover individual homeowners
and does not apply to products purchased by or installed upon commercial,
government, religious, school, or cooperative housing buildings or apartments
not used solely by the original purchaser and his or her immediate family as a
permanent residence. For such purchasers and entities the warranty period will
be 10 (ten) years following the date of installation.
1/4� and 4 1/2� frame windows are warranted by Seymour Windows Ltd., against
defects in material and workmanship, as specified under this Limited Warranty,
occurring as a direct result of the manufacturing process, for the following
window parts and components during the stated time period, under normal use and
service, subject to the terms and conditions contained in this Limited
Windows are warranted against such defects in material and workmanship that might result in
blistering, peeling, flaking, corroding and fading of the window frame or sash
members as long as you are the owner from the date of installation.
Limited Warranty on the P.V.C. frame and P.V.C. sash members shall remain in
effect only if normal cleaning practices are followed periodically (see section
of this Limited Warranty entitled �Maintenance Cleaning�).
Limited Warranty shall be null and void if harmful solvents are used to clean
the P.V.C. frame and/or sash members, or if the frame and/or sash members are
painted or coated in any way.
YEAR LIMITED WARRANTY ON THERMO INSULATING GLASS
Windows Ltd. warrants that the insulating glass units contained in the windows
will conform to the Federal specification for insulating glass units fabricated
from select A quality glass and that under normal conditions there will not be
an obvious obstruction of vision which is the result of film formation or dust
collection between the interior glass surfaces for a period of TWENTY (20)
YEARS from original invoice date of the original windows..
WARRANTY ON HARDWARE
Seymour Windows Ltd. warrants that the
hardware (balances, sash locks and lifts) shall remain in good operational
condition for the life of the window outlined in this limited warranty.
Limited Warranty must be validated by having the attached Registration
Certificate completed by the Window Contractor and the original Purchaser and
received by Seymour Windows Ltd. no later than thirty (30) days from the
completed installation in order for the Property Owner to be entitled to this
Limited Warranty stipulated in this document is the only warranty applicable to
the windows of Seymour Windows Ltd. and is granted in lieu of any warranties
otherwise implied by law or equity and no such warranties shall apply to 1.
Limited Warranty applies only in respect of products used strictly for the
purpose for which they were intended.
LIMITED WARRANTY LIMITATIONS
Windows Ltd. liability is limited solely and exclusively to repair or replacement
of product, at the option of Seymour Windows Ltd., and under no circumstances
will Seymour Windows Ltd. be liable for labour costs
incidental or consequential charges such as, but not limited, to labour costs for any purpose, inconvenience, damage or injury
to persons or to property or any other expense.
REPLACEMENT PARTS OR REPAIRS
Windows Ltd. reserves the right to discontinue or change any Seymour Windows
Ltd. window as currently manufactured. If Seymour Windows Ltd. determines to
make a replacement under the terms of this Limited Warranty and an exact
replacement part is not available, Seymour Windows Ltd. reserves the right to
substitute a part or parts of equal quality at its sole option.
FROM LIMITED WARRANTY COVERAGE
are excluded form coverage under this Limited Warranty.
A. Exposure to sunlight, air
pollutants and normal atmospheric conditions may cause all vinyl surfaces to
gradually fade, chalk or suffer an accumulation of surface dirt or stain. These
are normal occurrences and not covered under Seymour Windows Ltd. Limited
B. Any defect, malfunction or
failure to perform which has occurred because of unreasonable use, improper
application or failure to perform reasonable or necessary maintenance.
C. Any damage to the windows or
components of the windows caused by settlement or structural defects of the
building in which they are installed.
D. Any damage caused by wind,
hail, lightning or other acts of God, intentional acts, accidents, negligence
or exposure to harmful chemicals or pollutants.
E. Broken glass or torn screening
from any cause whatsoever.
F. Damage caused by improper
handling or installation.
G. Any window which has been
repaired or modified or attempted to have been repaired or modified by any
person other than a duly authorized dealer and/or representative of Seymour
H. Condensation on windows, which
may occur as the natural result of humidity within the house or building area
and changes in outside/ inside temperature, does not indicate a manufacturing
defect and would not be included in this Limited Warranty.
DATE OF LIMITED WARRANTY
Limited Warranty will take effect the date of certification by Seymour Windows
Ltd./Distributor that the installation of the windows has
been completed at the premises identified in the warranty certificate. The
certification of completion must by submitted to the
Dealer/ Distributor no later than TEN (10) DAYS from the date of installation.
exterior surfaces of the Seymour Window, will over
time collect a layer of surface dirt depending on local atmospheric conditions.
Normally rainfall will be sufficient to loosen and wash away this accumulation
of surface dirt.
wish to do more thorough cleaning of the window the following procedures should
- A mild solution of household cleaner such as Tide, Spic & Span or
dishwashing detergent may be used. For stubborn stains, a spray cleaner such as
Fantastic may be used.
- Use any commercial glass cleaner available in the supermarkets or a solution
of vinegar and water.
- A mild solution such as used to clean the P.V.C. frame applied with a soft
cloth and rinsed off with a garden hose.
use harsh abrasives on either the glass, screen or P.V.C.
cut the Dual Derometer between the glass and the P.V.C.
the screen carefully as torn screens are not covered by this limited warranty.
latches should not need service for the life of the window. Occasionally due to
dust or dirt collection the latches might become hard to move. A slight spray
of clear silicone lubricant will usually free the latch. Pivot bars and pivot
shoes will also, in some cases collect dirt and grime. A spray of clear
silicone lubricant will in most cases alleviate the problem.
may become worn over the life of the window, and should, if necessary, be
replaced. Loose or worn weather-stripping is one of the prime reasons for heat
loss and air infiltration in windows. The Seymour Windows Ltd. window uses
Schlegel Fin-Seal TM weather-stripping exclusively and may be purchased at any
window company selling replacement parts.
AND CONDITIONS OF LIMITED
event that Seymour Windows Ltd. obligation under this Limited Warranty is
sought, the Owner must notify the Dealer/ Distributor in writing within thirty
(30) days after the defect has first appeared.
a - The Dealer is responsible for fully checking
out any complaint reported to him. The examination of the complaint involves an
on-site inspection of the product and installation. Should the inspection
reveal that a minor adjustment to the product is required, or that the installation
is at fault, the Dealer is responsible for making the necessary correction. Where the problem is one of faulty workmanship
or material, that is not apparent at the time of acceptance of the product, it
is Seymour Windows responsibility to supply the dealer with the replacement
b - Service work will only be carried out upon
receipt of a proper service request form that is 100% complete, with all
c - A brief description of the defect for which
warranty is requested. Upon receipt of this information, the Dealer/Distributor
will notify the Owner of his share of costs. (where such
No repair or replacement parts will be provided
until Seymour Windows
Ltd. Dealer/Distributor has received the Owner�s
payment for his share of the costs.
The Dealer/Distributor will provide repair or
replacement parts to the Owner upon receipt of the Owner�s payment. Parts will
be supplied to the original dealer/distributor or at Seymour�s
discretion to 3rd party.
d - A fee of $65.00/hr. will be enforced for any
service calls where problem is on installation or product adjustment, not
deemed the responsibility of Seymour Windows Ltd.
e - Service work will not be carried out where an
account is not adhering to our payment terms.